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Prepare for suspense, tension, angst & scenes that will keep you at the edge of your seat.
Dive into the world of S.Massery and prepare to enjoy drowning.
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Shipping and Returns
Thank you for choosing to shop with us! We appreciate your business and want to ensure that you have a great experience with our products. Please take a moment to review our shipping and returns policy before making your purchase.
SHIPPING POLICY
WITHIN UNITED STATES
We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.
The items are sent from Massachusetts and delivery times will vary depending on the postcode the items are being sent to.
Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.
INTERNATIONAL
We offer a shipping time frame of 5-7 business days from the date of order. All orders will be processed within this time frame and shipped to your designated address. We use reliable carriers to ensure that your order arrives safely and promptly.
We use USPS To ship items internationally.
The items are sent from Massachusetts and delivery times will vary depending on the country the items are being sent to.
The standard delivery time is 10-15 business days.
Please allow extra time for delays due to Covid-19 and the Christmas Rush.
Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item.
S.MASSERY is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.
DELAYS & MISSING DELIVERIES
We understand that sometimes things don't work out right and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us and we will do our best to assist you in receiving your items in a timely manner.
RETURN + EXCHANGE POLICY
RETURNS
Unfortunately, we do not accept returns for any reason. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do.
DAMAGE EXCHANGES
If your order arrives damaged at no fault to you, we will gladly exchange it for the same replacement item when possible. Please contact us within 48 hours of receiving your order and provide us with photos of the damage.
